Are Maison Antica items new?
Most Maison Antica products are vintage, antique, collectible, pre-owned, or one-of-a-kind. Each listing identifies the item’s condition and includes available details about its materials, measurements, age, and characteristics.
Will vintage items show signs of age?
Yes. Vintage and antique items may show patina, tarnish, oxidation, fading, scratches, surface wear, discolouration, repairs, residue, manufacturing variations, or other evidence of age and previous use. These characteristics are part of an item’s history and are not necessarily defects.
Please review every product description, measurement, condition note, and photograph before purchasing.
Are the photographs of the actual item?
Yes. Unless a listing expressly states otherwise, the photographs show the actual item being offered for sale. Because many Maison Antica pieces are one-of-a-kind, the exact item pictured is ordinarily the item the customer will receive.
Colours may appear slightly different because of lighting, photography, and individual screen settings.
Are measurements exact?
Measurements are taken as carefully as possible and are provided in the product listing. Minor variations may occur because vintage and handmade objects are sometimes irregular in shape. Please review the measurements carefully to ensure the item is suitable for your intended location or use.
Can I request additional photographs or information?
Yes. Please contact Maison Antica before ordering if you need additional photographs, measurements, or clarification about an item. We are happy to provide available information to help you make an informed decision.
Do you accept returns or exchanges?
All purchases are final sale except where an item is materially damaged during shipping, Maison Antica sends an incorrect item, or applicable law requires another remedy.
Please read our Refund and Returns Policy before ordering.
Can I cancel an order?
You may request cancellation before the order has been packaged, processed for shipment, or transferred to the shipping carrier. Cancellation is not confirmed until Maison Antica approves it in writing. Once shipment processing begins, the order cannot ordinarily be cancelled.
How are orders packaged?
Vintage and fragile items are packaged carefully using materials appropriate for the item’s size, weight, material, and condition. Some orders may be shipped in separate parcels when doing so provides safer transportation.
Will I receive tracking information?
When tracking is available, the tracking number will be sent to the email address provided during checkout after the shipping label is created. Tracking may take some time to update after the carrier receives the parcel.
What should I do if my order arrives damaged?
Contact Maison Antica within 48 hours after delivery. Include your order number and clear photographs of:
- The damaged item;
- The exterior and interior packaging;
- The shipping label; and
- All packing materials.
Keep the item and all packaging until Maison Antica confirms that they may be discarded. Please refer to our Refund and Returns Policy for complete claim requirements.
What if my parcel is delayed or missing?
Contact us if tracking has not updated or the parcel has not arrived within the carrier’s expected timeframe. Maison Antica will request an investigation where appropriate. An order is not considered lost until the carrier completes its investigation or confirms the loss.
Are customs duties and import charges included?
Unless expressly stated at checkout, international customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. Maison Antica does not control these charges or customs-processing times.
How can I contact Maison Antica?
Email us at info@maisonantica.ca or use the Contact Us page. Please allow approximately 1–2 business days for a response.