Last updated: July 30, 2026
Thank you for shopping with Maison Antica. Because our products are primarily vintage, antique, collectible, pre-owned, or one-of-a-kind, all purchases are considered final sale except as expressly stated below or where otherwise required by applicable law.
1. Final Sale
Maison Antica does not accept returns, exchanges, or refunds for:
- Change of mind;
- Buyer’s remorse;
- Personal preference;
- Colour, size, scale, weight, material, or condition concerns that were accurately described or visible in the product listing;
- Natural variations, patina, tarnish, oxidation, fading, surface wear, scratches, discolouration, repairs, manufacturing irregularities, or other age-related characteristics;
- Failure to review the product description, measurements, condition details, or photographs before purchasing;
- Final-sale, discounted, clearance, or sale items; or
- Delays caused by the shipping carrier, customs authorities, weather, labour disruptions, or circumstances beyond Maison Antica’s reasonable control.
Please review all descriptions, measurements, photographs, condition notes, shipping information, and prices carefully before placing an order.
2. Vintage and Antique Condition
Vintage and antique items are not new and should be expected to show signs of previous ownership, use, and age.
These characteristics may include patina, tarnish, oxidation, fading, minor scratches, surface wear, small imperfections, discolouration, repairs, residue, or manufacturing variations. These characteristics are part of an item’s history and are not considered defects or shipping damage when they were disclosed in the product description or reasonably visible in the photographs.
We make reasonable efforts to describe and photograph each item accurately. Product photographs form part of the item’s description. Colours may appear slightly different depending on lighting, photography, and the customer’s screen settings.
Customers are responsible for reviewing the complete listing and requesting any necessary clarification before purchasing.
3. Items Damaged During Shipping
A refund or other appropriate resolution may be considered if an item is materially damaged during shipping.
The customer must contact Maison Antica within 48 hours after the carrier records the package as delivered and provide:
- The order number;
- A written description of the damage;
- Clear photographs of the damaged item;
- Clear photographs of the exterior and interior packaging;
- Photographs of the shipping label;
- Photographs showing all packing materials; and
- Any other information reasonably required to make a claim with the shipping carrier or insurer.
The customer must retain the damaged item, shipping box, label, and all packaging materials until Maison Antica confirms that they may be discarded. Failure to preserve the item and packaging may prevent us from verifying the damage or filing a carrier claim.
Normal age-related wear, disclosed imperfections, or characteristics visible or described before purchase are not shipping damage.
Please do not return an item without written authorization from Maison Antica.
4. Incorrect Items
If Maison Antica sends an item different from the item shown in the customer’s order confirmation, the customer must contact us within 48 hours after delivery and provide photographs of the item received, its packaging, and its shipping label.
After verification, Maison Antica will provide appropriate instructions and, as applicable, arrange a return, replacement, or refund.
5. Authorized Returns
No item may be returned without prior written authorization from Maison Antica.
If a return is authorized:
- The item must be returned in the same condition in which it was received;
- The customer must include all original pieces, accessories, documentation, and packaging;
- The item must be securely packaged to prevent further damage;
- The customer must follow the return instructions provided by Maison Antica; and
- The return must include tracking and, where requested, shipping insurance.
Unless the return results from verified shipping damage, an incorrect item sent by Maison Antica, or another circumstance for which Maison Antica is legally responsible, the customer is responsible for all return-shipping and insurance costs.
Maison Antica may decline a return or reduce a refund where legally permitted if an item is returned without authorization, is incomplete, has been used or altered, or is damaged because it was improperly repackaged.
6. Order Cancellations
A customer may request cancellation only before the order has been packaged or transferred to the shipping carrier.
A cancellation request is not effective until Maison Antica confirms it in writing. Once an order has been packaged, processed for shipment, or transferred to the carrier, it cannot ordinarily be cancelled.
If a timely cancellation is approved, the refund will be issued to the original payment method. Any non-refundable transaction, currency-conversion, or payment-processing costs may be deducted only where permitted by applicable law and clearly disclosed.
Maison Antica reserves the right to cancel and refund an order if an item is unavailable, damaged before shipment, incorrectly priced, or affected by a listing or inventory error.
7. Lost, Missing, or Stolen Parcels
If tracking information does not show delivery within the carrier’s expected timeframe, please contact Maison Antica so that we can request an investigation.
An order will not be treated as lost until the carrier completes its investigation or confirms the loss. Depending on the circumstances and item availability, Maison Antica may issue a refund, provide a replacement, or take another appropriate step after the loss is confirmed.
Maison Antica is not responsible for:
- An incorrect or incomplete shipping address supplied by the customer;
- A customer’s failure to collect a parcel;
- A parcel refused by the customer;
- Customs delays or unpaid import charges;
- Loss occurring after confirmed delivery to the address provided by the customer; or
- Theft after confirmed delivery, except to the extent otherwise required by law.
Customers should contact the carrier and local authorities concerning suspected theft after delivery.
8. Refund Processing
If Maison Antica approves a refund, it will be issued to the original payment method.
Please allow 5–10 business days after the refund is processed for the financial institution or payment provider to post the funds. The posting time is controlled by the financial institution and may vary.
Original shipping charges are non-refundable unless the refund results from verified shipping damage, an incorrect item, or another circumstance in which their refund is required by law.
Maison Antica will not refund customs duties, import taxes, brokerage charges, or other government or third-party fees that it did not collect. Customers may need to contact the relevant authority or service provider regarding those amounts.
9. Legal Rights
This policy does not exclude, restrict, or replace any right or remedy that cannot lawfully be waived under the Consumer Protection Act, 2002 (Ontario), the Competition Act (Canada), or other applicable consumer-protection legislation.
Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.
Need help?
To report shipping damage, an incorrect item, or a delivery problem, please contact:
Maison Antica
Website: www.maisonantica.ca
Include your full name, order number, delivery date, explanation of the issue, and all required photographs.
Before publishing, replace the bracketed email line with your actual Maison Antica email address. This wording also respects Ontario’s specific statutory cancellation rights for online agreements, including circumstances involving required disclosures, delivery, and provision of the written agreement. Ontario online-shopping guidance